Effective Date: January 1, 2025

1. Introduction

Welcome to ClickFactorsAI (“Company,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, theclickfactors.com (the “Site”), or use our AI-powered services, including ClickThruAI and ClickConvert.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Information You Provide to Us

We collect information you voluntarily provide when you:

  • Sign up for a free consultation or request an AI ROI report
  • Contact us through our website forms
  • Subscribe to our newsletter or marketing materials
  • Participate in case studies, surveys, or feedback programs

This information may include:

  • Name, email address, phone number, and company details
  • Any additional details provided in communications with us

b. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • Log Data: IP address, browser type, operating system, and device information
  • Usage Data: Pages visited, time spent on pages, and interactions with AI features
  • Cookies and Tracking Technologies: See Section 6 for more details

c. AI Interactions & Data Processing

Our AI-powered tools, ClickThruAI and ClickConvert, may collect and process:

  • Chat and voice interactions to provide personalized responses and improve performance
  • E-commerce and customer engagement data for analytics and optimization
  • Anonymized insights to enhance AI-driven recommendations

We do not sell personal data collected through AI interactions.

3. How We Use Your Information

We use the data collected to:

  • Provide and improve our AI-powered sales and marketing tools
  • Personalize user experiences and optimize AI recommendations
  • Respond to inquiries and provide customer support
  • Analyze website performance and improve our services
  • Send relevant marketing communications (only if you opt in)
  • Comply with legal obligations and security measures

We will never use AI-driven customer interactions to make automated decisions that significantly impact users without human oversight.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share data with:

  • Service Providers & Partners: Third-party platforms that assist with analytics, CRM, and AI hosting (e.g., Google Cloud, Klaviyo).
  • Legal & Compliance Requirements: If required by law, court orders, or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards.

Any third parties handling personal data are required to adhere to strict confidentiality and data protection standards.

5. Data Security & Retention

We implement industry-standard security measures to protect your personal information, including:

  • Encryption for sensitive data transfers
  • Access controls to restrict data access to authorized personnel only
  • Regular audits to maintain compliance with security best practices

We retain personal data only as long as necessary for business operations, legal compliance, and service improvements. AI-generated chat and voice interactions may be anonymized and stored for model training and optimization purposes.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us track performance and improve user experience
  • Marketing Cookies: Used for remarketing and targeted advertising (only if you opt in)

You can opt out of tracking by adjusting your browser settings or using online privacy tools.

7. Your Privacy Rights

Depending on your location, you may have rights under GDPR, CCPA, and other data protection laws, including:

  • Access & Portability: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request that we erase your data (subject to legal exceptions)
  • Opt-Out: Unsubscribe from marketing communications

To exercise your rights, contact us at carmen@rojasconsulting.net.

8. AI Ethics & Responsible Use

We are committed to ethical AI practices, ensuring that ClickThruAI and ClickConvert:

  • Operate with human oversight for critical business decisions
  • Do not engage in biased, deceptive, or misleading behavior
  • Continuously improve through transparent, user-driven feedback

If you have concerns about AI interactions, you can contact us for review and support.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy policies or practices of external sites. We encourage users to review external privacy policies before submitting personal data.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. If significant updates affect your rights, we will notify you via email or through a site announcement.

11. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us at:

📍 ClickFactorsAI
📧 carmen@rojasconsulting.net
🌐 theclickfactors.com